What our Customers say...


Woke up early Saturday morning to water pouring down from the upstairs bathroom through the ceiling! We called Charlie and he sent his Team over in under 2 hours. We were so impressed when they walked through the door in uniform with lots of equipment in hand and got right down to business. It's amazing how far the water can penetrate and while the drywall cuts were distressing to look, they were nice and clean and of course necessary. The fans provided for drying the moisture did the job and were removed on schedule. The guys were very professional. Hopefully, we don't need them again but would definitely call them again and recommend highly!

SERVPRO Santee/Lakeside came for a carpet cleaning on my stairs. It has been a very tough job to get done. The techs came in on time and did a fantastic job. They were professional and extremely polite. I would recommend their services to anyone. Thank you for the work

Great experience A+++++ service. Hope I don't need them again, but good to know they are there to assist.

Open 24 hours. I called very early morning and Alex was on the job. House was flooded. He came right away. This has never happened to me so I didn’t know what to do and Alex walked me thru it all. He also came out after the job was completed with insurance to make sure everything was in order. Thank you Alex! God Bless SERVPRO. I highly recommend!!  


I had a kitchen fire in my home in March. SERVPRO handled the total restoration for the damage done to my home. They coordinated with the other companies to bring my home back to normal in an expedited manner. They were professional, courteous, careful with my things, communicated well, and most empathetic to my situation. I cannot say enough good things about this company. Alex Morena and all his staff have my deepest gratitude and admiration for a job well done.

WONDERFUL, FRIENDLY AWESOME people and Company. Very professional. Pat was on top of EVERYTHING. I know who  I will be using if we have another leak or fire. Their machines are quiet. It was our master bathroom and I thought we wouldn't be able to stay in our room while the machines were on, Couldn't hear them at all .. You won't go wrong using this company. Thanks God Bless 5 STARS

I have dealt with restoration companies in the past, so I was a bit wary. One restoration company charged a fortune for poor service, but the insurance paid, which was their racket. SERVPRO was a breath of fresh air. From start to finish, they were professional, thorough, trustworthy, and very fair. Their communication was outstanding. They were timely, very competent, and they completed the job quickly.  I would recommend them in a heartbeat.

HIGHLY RECOMMEND THIS COMPANY!!!  They responded immediately to my roof leak that caused flooding in my attic and in my master bedroom upstairs. They prevented the damage I had from getting extremely worse. They were on the scene within an hour of my frantic phone call.

Carmen took extra time to handle our items with care. Pat thoroughly explained the process and time lines to us. Alex worked with scheduling. Pat and Carmen came on Christmas morning. Truly exceptional service! 

Responsive, courteous, respectful & professional employees with leadership! Continue with the great work!

I am an Allstate agent in El Cajon. I have referred my customers to Alex and Pat at SERVPRO of Santee/Lakeside for several years. They always treat my customers with respect, courtesy, and professionalism. You know you can trust them, which is very important when there is a water claim. They will normally give a free estimate and work with Allstate adjusters so that the claim goes smoothly. Try them. You'll like them.

Alex Moreno was very professional and helpful in making this work even though we were not local.

I highly recommend Alex Moreno and his team. Alex was prompt to answer my phone calls whenever I had any questions.  His team knows what they are doing and are in the business of doing good honest work - something that is harder to find these days. They cleaned up after their work. They explained to me what they were about going to do and what they planned to do on the next day. I also recognize Isaac and his team for showing respect and demeanor when entering my house. Thanks to SERVPRO for their professional and detailed-oriented work! They gave me peace in mind!

It was a pleasure to work with this company. They were very professional. 

My upstairs neighbor decided to try to play plumber, and sure enough I had water damage in my condo. These guys came, contained, dealed with the asbestos, packed my entire house (twice) and did so in a timely and professional matter. What could have been a disaster was handled with amazing efficacy and I couldn't be happier with the work they did.
Kudos for a company that hires such amazing people like these; I highly recommend them to everyone!

They were excellent. They showed up quickly and on time. They stayed till the job was done and went out of there way to accommodate us. All of the people from the top to the bottom were professional and courteous. I have no reservations about recommending them. We had a flood and they got the job done and did it great.

Disaster leak in our condo and I didn't know what to do. SERVPRO walked us through it. They really took care of us and I am so glad I called them.

SERVPRO of Santee / Lakeside has been a big help to my clients.
They are very dependable and I have received excellent feedback regarding their work. When they are contacted they get to the job done fast, mitigating and repairing the damage, before it gets worse.

Team was great they explained everything very well and were very knowledgeable.  We had to have several days of work, because our problem expanded, but I was at ease knowing we were in good hands.

The guys came in explained what they were going to do and did the job in a very efficient and professional way.

Crew members did very nice clean work.  Really impressed by SERVPRO.

Great guys to deal with. Had a flood right before Xmas and they worked very hard to make sure it affected us minimally. Very friendly and knowledgeable employees. Helped make what was at first a disaster, manageable.


Very helpful, friendly, and knowledgeable. It was great working with the crew.

Really satisfied with performance and initial walk through of home.

The SERVPRO team was curtious, informative, and pleasant to work with.

SERVPRO team was very professional they came in and did a great job.

The crew members were great and very professional.

All of the crew members did an excellent job, many thanks.

The whole team was very friendly, helpful, and professional.

They were professional and very sympathetic with my situation (vandalism claim) and excellent on restoring my place back in order.  

I am in the service industry and it is very competitive. In this day and age it is very difficult to find a company that is as caring and professional as this one. They are honestly amazing! I had a leak from my ice maker that turned out to be a lot more damaging than I expected. The owner, Alex, was so accommodating and professional I was amazed. My service tech was Isaac. I was so impressed with his knowledge and level of professionalism for such a young man. I highly recommend SERVPRO of Santee/Lakeside to anyone that has flood or fire damage.

Our experience in working with SERVPRO of Santee / Lakeside was fantastic!Our water heater recently exploded and we had flooding in our family room, which was a pain, but SERVPRO somehow made the process seem easier than I had expected. We were very impressed that their crew arrived to our house in less than 2 hours and got straight to work. Everyone that we worked with was very professional and helped walk us through the entire process. They also did a great job of keeping us updated on their progress and finished the job when they said they would. Very reliable company that I would recommend to anyone.

Great experience during a difficult time. The crew was professional, and very courteous. The service was exceptional, SERVPRO of Santee made a bad situation bearable and minimized my stress with a move-out.